Cloud phone, messaging and meetings on one carrier-grade platform with global reach.
Learn moreThe future of enterprise collaboration
Collaboration and contact center platforms, engineered and supported in the USA
Colab designs, deploys and supports RingCentral, Avaya, Zoom and NICE for organizations that cannot afford a dropped call. Thirty-five years of telecom and networking experience, based in St. Louis, Missouri.
Live network status
35
Years in telecom & networking
100%
US-based support engineers
STL
Headquartered in St. Louis, MO
Collaboration platforms
One partner for licensing, migration, adoption and day-two operations across the three platforms enterprises actually run on.
Avaya IP Office
Hybrid and cloud communications that protect existing Avaya IP Office investments while you modernize.
Learn moreZoom
Meetings, Zoom Phone and Team Chat rolled out and governed for the whole enterprise.
Learn moreAI from our partners
AI features to increase efficiency from the providers you already trust
RingCentral, Zoom and NICE ship enterprise-grade AI inside their platforms. Colab helps you turn it on, tune it and govern it.
RingCentral AI
AI Receptionist, live transcription and call summaries, real-time agent assist, and AI-powered conversation analytics across RingEX and RingCX.
- AI Receptionist & virtual agents
- Call summaries & transcription
- Real-time agent assist
- Conversation intelligence & QA
Zoom AI Companion
AI Companion drafts, summarizes and organizes work across Zoom Meetings, Team Chat, Mail and Zoom Phone — included with eligible paid plans.
- Meeting summaries & next steps
- Team Chat thread summaries
- Smart recordings & highlights
- In-meeting questions answered live
NICE CXone Mpower AI
Enlighten AI powers copilots for agents, autopilot self-service, and AI-driven quality and workforce management across every interaction.
- Copilot for agents & supervisors
- Autopilot self-service bots
- AI quality management
- Interaction analytics & forecasting
Not sure which AI features fit your environment? Talk to a Colab engineer.
Contact center platforms
Level up your customer service by bringing texting, email and chat into your customer service queues — one omnichannel queue, one view of the customer, with the routing, reporting and workforce tooling your supervisors need.
Omnichannel routing, quality management and analytics for distributed service teams.
Learn moreNICE
CXone workforce engagement, automation and AI-assisted agent experiences.
Learn moreUS-based support
Dedicated support desks for RingCentral EX and Avaya IP Office, staffed by engineers in the United States who know your configuration before they pick up.
- Ring EX moves, adds, changes and escalation management
- Avaya IP Office maintenance, patching and remote break-fix
- Named engineers who carry your account history ticket to ticket
Client support portal
Submit tickets, track status and message your engineer directly. Access requires Colab client credentials.
Transparent, predictable support pricing. Choose the retainer tier that fits your organization — or start with à la carte hourly support. Retainer clients receive priority queue access and defined SLAs. Every tier is staffed by US-based experts.
Nano retainer
1 hr / month
$99/month
Introductory · 10 extensions or less
- 1 hr MACD/mo included
- 2 business day SLA
- $175/hr overage
Starter retainer
3 hrs / month
$299/month
Introductory rate
- 3 hrs MACD/mo included
- 1 business day SLA
- $165/hr overage
Standard retainer
5 hrs / month
$599/month
Priority queue access
- 5 hrs MACD/mo included
- 1 business day SLA
- $155/hr overage
- Priority queue access
Professional retainer
5 hrs / month
$1,199/month
Priority support with 4-hour SLA
- 5 hrs MACD/mo included
- 4 hour business SLA
- $145/hr overage
Enterprise retainer
20 hrs / month
$2,099/month
Monthly reviews · 500+ seats
- 20 hrs MACD/mo included
- Monthly review call
- 4 hour SLA
- $135/hr overage
À la carte (no retainer)
No commitment. Standard queue. 30-minute billing increments.
- À la carte hourly rate
- $150 – $175/hour
- Emergency / after-hours
- $250/hour
- Scheduling priority
- Standard queue — retainer clients served first
- Minimum billing increment
- 30 minutes
- No monthly minimum
- Standard support queue
- Best-effort scheduling
In telecom since 1992
Colab is a St. Louis, Missouri technology company. Our team has spent thirty-five years building and maintaining telecom and networking infrastructure — from PBX cutovers to cloud contact center migrations — and that experience is what our clients buy.